Returns and Refund Policy
Replacement
Policy
What can I
replace?
You may request replacements for most items you buy
from this Website Platform that are within the replacement window. However,
products that are explicitly identified as ‘not replaceable’ on the product
detail page cannot be replaced. All replacements are subject to other Sections
of this policy.
However, if you receive a damaged/wrong product from
the Platform, you will still be allowed replacement even if the product is
categorized as “non-replaceable’ in the product description.
In case you have purchased a product with which a free
product is delivered, and you raise a request for replace the main product, you
will have to replace the free product as well. Further, a product which forms a
part of a package of other products, you must replace all products that form
part of the package to process the refund.
In circumstances where you replace an extra or a different product, we shall not be accountable for the misplacement or replacement of the such product and will not be responsible for its delivery back to you.
If you opt for the Wrong/Defect item replace option:
a.
Subject to our replacement
policy, the user will be allowed to replace an already purchased product, if
the said product is eligible for replacement.
b.
The user will be
eligible for replacement of the product if the product received is defective,
damaged, wrong or incomplete due to our fault or if the user has received the
wrong product.
Will my replacement
be free of cost?
You may replace the product free of cost if the
product is defective/faulty. The following are the fault which lies with us:
Replace Reason Category |
Actual Replace Reason |
Wrong Product
|
Wrong Size
Delivered
|
Same product in
different colour
|
|
Completely
different product from the product shown |
Defective Product
|
Product is dirty
or with stains
|
Product is broken
|
|
Product is torn |
|
Receive incomplete
product |
Part of the
product is missing
|
Less quantity than
ordered
|
The following faults will need to be verified before
arranging replacement free of cost:
a.
The quality is
not merchantable; or
b.
Product has low
performance
How to replace
items?
a.
If a product is
eligible for replacement, the user can initiate the replacement
request under the ‘My Orders’ section.
b.
In all cases of
replacement a 30-45 seconds video showing opening of our package is to be sent
to us by emailing us the Google drive link at kv.int263@gmail.com.
c.
Create a ‘replacement
request’ under the ‘My Orders’ section on the Platform and follow the
instructions provided on the Platform.
d.
After the ‘replacement
request' has been raised, Replace ID will be generated by us.
e.
In case you
purchase multiple products in a single order, replacement requests for
individual items can also be raised.
f.
Once a replace
request is raised, we shall analyze the request and accordingly process the
request internally. All replacement claims shall be subject to our discretion.
g.
If you have
scheduled a pick-up for replacing the product, please keep the items ready to
be picked up by the delivery partners.
h.
Please keep the
product in the original manufacturer’s packaging, all tags should be intact.
i.
At the time of
pick-up, our delivery partner may conduct a quality check on the product to
ensure the product meets the criteria specified under replace guidelines. If
the product fails such a quality check, the product shall not be replaced, and
no refund shall be made against the such product.
j.
Please note that
the product will be picked up from the same address where delivery was made. In
case pick-up is to be made from a different address, the same should be
notified to us by writing to kv.int263@gmail.com.
Such request may be accepted at our sole discretion and subject to the new
address being in the serviceable area.
k.
Further, on
receipt of the replaced product, the product shall undergo a quality check. If the
product replaced is in an acceptable condition, as determined by us at our sole
discretion, the refund shall be initiated, otherwise, the product will be
reshipped to you, at your cost, and no refund/exchange shall be initiated.
What are the
replacement guidelines?
Prior to creating a replacement request on the
platform, you shall ensure that, the product:
a.
Must be in its
original condition with all the packaging including brand/manufacturer’s
box/packaging, tags, cards, and other accessories intact;
b.
Must not be
damaged in your possession;
c.
Must be unused,
unsoiled, without any stains and with non-tampered quality check seals/replace
tags (wherever applicable).
d.
Must not be used
or altered;
e.
Must be the same
product that was delivered to you; and
f.
Must be replaced
within the replacement window specified against a product on the product detail
page.
Further, name/image/brand/serial number/article
number/bar code of the replaced product should match our records. Any
additional conditions provided in the product details against each product
shall be applicable as well.
Further:
a.
Your address and
the item that you wish to replace must be eligible for replacement.
b.
If the replacement
is not eligible for pick-up, the replacement option will not be available
The products available on the Platform are usually replaceable
within 7 days of delivery.
Miscellaneous
Please note that all customer claims and requests for replacement
shall be subject to our satisfaction.
We reserve the right, at our sole discretion, to
amend, change, modify, add or remove any portion of this policy at any time
without any prior written notice to you. It is your responsibility to review
this policy periodically for any updates/changes.
For any further queries regarding replacement, please
reach out to customer support at kv.int263@gmail.com.